Refund Policy

Last updated: 6 April 2025

At SATs-Unlocked, we are committed to providing high-quality, curriculum-based video tutorials to support Year 6 pupils in their SATs preparation. All of our products are delivered digitally and designed for immediate use.

Digital Product Terms (UK Law)

Under the Consumer Contracts Regulations 2013, digital products are non-refundable once access has been granted — provided the buyer was informed of this in advance and gave consent to waive their right to cancel.

By purchasing a course from SATs-Unlocked, you agree to waive your statutory 14-day cancellation period in exchange for immediate access to the learning materials.

Our Refund Policy

Because our courses are digital and accessible instantly after payment, we do not offer refunds once access has started.

This policy is in place to protect the value of our content and maintain fairness across all users.

However, if you believe your purchase was made in error (e.g. duplicate payment or incorrect product), please contact us at support@sats-unlocked.co.uk within 48 hours of your purchase — and before accessing the course — and we’ll do our best to help.

By completing your purchase, you acknowledge and agree that:

• You are buying a non-refundable digital product

• You lose your right to cancel once the course access begins

• You are responsible for ensuring the product is suitable for your child before purchasing

Contact Us

For refund enquiries or purchase issues, please contact:
Email: support@sats-unlocked.co.uk